Privacy Policy

The Disc DJ Store operates this store and website, including all related information, content, features, tools, products and services (the "Services"). The Disc DJ Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

• Contact details: Name, address, billing address, shipping address, phone number, and email address.

• Financial information: Credit card/debit card details, payment account information, transaction details, and form of payment.

• Account information: Username, password, preferences, and settings.

• Transaction information: Items you view, place in your cart, purchase, return, or exchange, and your past transactions.

• Communications with us: Information included in customer support inquiries or other communications.

• Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information: Information regarding your interaction with the Services, including how and when you navigate the website.

Personal Information Sources

We collect personal information:

• Directly from you: When you create an account, place an order, or communicate with us.

• Automatically through the Services: From your device when you use our services, and through the use of cookies and similar technologies.

• From our service providers: When they collect or process your personal information on our behalf (e.g., payment processors).

We use personal information for the following purposes:

• Provide and Improve the Services: To perform our contract with you, process payments, fulfil orders, manage your account, arrange shipping, enable returns/exchanges, and create a customised shopping experience.

• Marketing and Advertising: To send promotional communications by email, text message, or postal mail, and to show you online advertisements based on your activity on the Services.

• Security and Fraud Prevention: To authenticate your account, provide a secure experience, and detect/investigate possible fraudulent or illegal activity.

• Communicating with You: To provide customer support and maintain our business relationship.

• Legal Reasons: To comply with applicable UK law or respond to valid legal process.

Legal bases for processing

We process your personal information under the following lawful bases:

• Performance of a contract: Where processing is necessary to fulfil an order, provide products or services, process payments, arrange delivery, or handle returns.

• Legal obligation: Where we are required to process data to comply with UK law (for example, accounting, tax, or consumer law obligations).

• Legitimate interests: Where processing is necessary for the operation and improvement of our business, fraud prevention, website security, and limited direct marketing to existing customers, provided these interests are not overridden by your rights.

• Consent: Where required, such as for marketing communications or non-essential cookies. You may withdraw consent at any time.

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

• Service Providers (such as DPD, UPS, FedEx or similar providers): With Shopify, vendors, and other third parties who perform essential services on our behalf (e.g., payment processing, shipping, data analytics, cloud storage, IT management).

• Business and Marketing Partners: To provide marketing services and advertise to you. We use Shopify to support personalised advertising with third-party services.

• Legal & Business Requirements: To comply with applicable legal obligations (including responding to subpoenas), to enforce our policies, or in connection with a business transaction (such as a merger).

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the platform. Information you submit will be transmitted to and shared with Shopify.

Shopify may also use personal information collected about your interactions with our store, along with other merchants, to provide enhanced features. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights for those specific purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy.

As we operate within the UK and serve customers in the UK and European Economic Area (EEA), you have the following rights in relation to your personal information, subject to exceptions and limitations provided by UK law (GDPR):

• Right to Access / Know: You have the right to request access to the personal information we hold about you.

• Right to Delete: You have the right to request that we delete personal information we maintain about you.

• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability: You have the right to receive a copy of your personal information and to request that we transfer it to a third party.

• Objection to Processing and Restriction of Processing: You have the right to ask us to stop or restrict our processing of personal information for certain purposes.

• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent.

Managing Communication Preferences

You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge your complaint with your local data protection authority (e.g., the Information Commissioner's Office (ICO) in the UK).

• Children's Data: The Services are not intended for use by children under the age of 18, and we do not knowingly collect personal data from children.

• International Transfers: Your personal information may be transferred, stored, and processed outside the UK/EEA. Where we transfer your personal information out of the UK/EEA, we rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contracts issued by the relevant UK competent authority.

• Security and Retention: We employ reasonable security measures, but we cannot guarantee "perfect security." We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes.

• Changes to Policy: We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@thediscdjstore.com or contact us at 118 Sunbridge Road, Bradford, ENG, BD1 2NE, GB.

For the purpose of applicable data protection laws, The Disc DJ Store is the data controller of your personal information.

We use cookies for the following purposes:

• Authentication: To identify you when you visit our website and as you navigate our website.

• Status: To help us determine if you are logged into our website.

• Personalisation: To store information about your preferences and to personalise the website for you.

• Security: To protect user accounts, prevent fraudulent use of login credentials, and secure our website and services.

• Advertising: To display advertisements that will be relevant to you.

• Analysis: To analyse the use and performance of our website and services.

• Cookie Consent: To store your preferences related to cookies.

Except for cookies that are strictly necessary for the operation of our website, we will only place cookies on your device with your consent. You can manage or withdraw your cookie preferences at any time via our cookie banner or browser settings.

We use Google Analytics and Google AdSense, which use cookies to track your behaviour on our website and serve tailored advertisements. You can opt out of these by visiting the Google Ads Settings or using the Network Advertising Initiative opt-out.

You can block or delete cookies via your browser settings, though this may negatively impact the usability of some website features. Here are links to help you manage cookies in different browsers:

• Chrome: Support link

• Firefox: Support link

• Safari: Support link

Company name: The Disc DJ Store Ltd.

Company registration number: 7082170

Registered office: 118 Sunbridge Road, Bradford, West Yorkshire BD1 2NE, UK

If you have questions or concerns, you can contact us via the methods listed above.

Our privacy contact details are: privacy@thediscdjstore.com