Terms and Conditions

1.1 These terms and conditions govern the sale and purchase of products through our website.

1.2 You will be asked to confirm your agreement to these terms and conditions before placing an order on our website.

1.3 Nothing in these terms and conditions affects your statutory rights as a consumer, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

2.1 In these terms and conditions:

“we”, “us” and “our” refer to The Disc DJ Store Ltd; and

“you” and “your” refer to the customer or prospective customer.

3.1 Product listings on our website constitute an invitation to treat, not a contractual offer.

3.2 A binding contract is formed only when we dispatch the goods to you.

3.3 To place an order, you must add products to your basket, proceed to checkout, provide the required details, select delivery, confirm acceptance of these terms, and complete payment. Payment is handled securely by our payment service providers and we do not store card details.

3.4 If you identify an error after placing an order, please contact us promptly by replying to your order confirmation email or by calling 01274 394730 quoting your order number.

4.1 We sell DJ equipment, musical instruments, PA and lighting equipment, and related accessories.

4.2 We may change or discontinue products at any time and do not guarantee continued availability of any item.

5.1 All prices are shown on our website and include VAT unless stated otherwise.

5.2 Prices may change at any time, but changes will not affect orders already accepted.

5.3 If a pricing error occurs, we will notify you before dispatch and give you the option to proceed at the correct price or cancel for a full refund.

5.4 Delivery charges are shown during checkout before you place your order.

6.1 Payment must be made in full during checkout.

6.2 We accept payment methods listed on our website.

6.3 If payment is not received, we may cancel the order and withhold dispatch.

6.4 Unjustified chargebacks

* This clause does not apply to payments made under regulated finance agreements.

If you initiate a chargeback without valid grounds (for example, fraud or non-delivery), we reserve the right to recover:

• The amount of the chargeback;

• Reasonable third-party fees incurred

• A reasonable administration fee of £25 (including VAT).

This does not affect your right to raise legitimate disputes with your card provider.

6.5 Finance & Credit Purchases

* Financial Conduct Authority: The Disc DJ Store Ltd is authorised and regulated by the Financial Conduct Authority. FCA Firm Reference Number: 718370.

6.6 As an FCA-authorised credit broker, we act as a credit broker, not a lender. Finance is offered through third-party credit providers and is subject to approval, affordability checks, and the lender’s own terms and conditions.

6.7 Any finance agreement you enter into is a separate contract between you and the finance provider. We are not the lender and do not make decisions regarding credit approval.

6.8 For orders placed using finance, a binding contract for the goods is formed only once finance approval has been confirmed, and we have accepted your order by dispatching the goods.

6.9 If your finance application is declined, your order will not be completed and no contract for the goods will be formed.

6.10 Where goods purchased using finance are cancelled or returned in accordance with our cancellation or returns policy, we will notify the finance provider. Any refund will be processed in accordance with the finance provider’s procedures.

6.11 Your statutory rights under the Consumer Rights Act 2015 apply to goods purchased using finance. In certain circumstances, the finance provider may be jointly liable under Section 75 of the Consumer Credit Act 1974.

7.1 We deliver to the UK mainland, Northern Ireland, and selected European destinations.

7.2 Delivery dates are estimates unless expressly stated otherwise.

7.3 We aim to dispatch orders within 30 days of order confirmation unless exceptional circumstances apply.

7.4 Risk passes to you upon delivery. Ownership passes once full payment is received.

8.1 This section applies to consumers only.

8.2 You may cancel your order within 14 days of receiving the goods without giving any reason.

8.3 To cancel, you must notify us clearly by email or post before the cancellation period expires.

8.4 You must return the goods within 14 days of cancellation at your own cost unless we agree otherwise.

8.5 We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned goods or proof of return.

8.6 We may deduct for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

8.7 Cancellation exclusions

The right to cancel does not apply to:

• Sealed audio, video, or software products once unsealed;

• Personalised or custom-made items;

• Sealed goods unsuitable for return for hygiene reasons once unsealed;

• Goods that deteriorate rapidly.

9.1 We warrant that goods will:

• Match their description;

• Be of satisfactory quality; and

• Be fit for purpose, in accordance with the Consumer Rights Act 2015.

9.2 Manufacturer warranties apply in addition to your statutory rights.

10.1 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10.2 We are not liable for business losses, loss of profits, or indirect losses.

10.3 Our total liability shall not exceed the price paid for the goods in question.

11.1 We may cancel an order if payment is not received or if events beyond our control prevent fulfilment.

11.2 If we cancel, you will receive a full refund.

12.1 We may transfer our rights under these terms provided this does not reduce your consumer protections.

12.2 You may not transfer your rights without our consent.

If any part of these terms is found unenforceable, the remainder will continue in effect.

These terms, together with our Delivery and Returns Policies, form the entire agreement between us.

These terms are governed by English law.

Consumers may bring claims in the courts of England and Wales or in their country of residence where applicable.

If a complaint cannot be resolved, you may contact your local Trading Standards service or seek independent advice. We do not currently commit to a specific Alternative Dispute Resolution provider but will provide details where legally required.

The Disc DJ Store Ltd

Company No: 7082170

Registered Office:

118 Sunbridge Road
Bradford
West Yorkshire
BD1 2NE

Email: privacy@thediscdjstore.com

Phone: 01274 394730