Returns Policy

When you buy from us, we want you to be completely happy with your purchase. However we know sometimes you may need to return products. Our policy outlines what products can be returned, when you can return them and how to do so.

How do i return an unwanted product?

Our aim is to ensure you are completely satisfied with your purchase from us. If for some reason, you are unhappy with your unwanted item(s) you can return them within 30 days of receiving them, providing they meet our criteria and arrive back to us in brand new condition*.

*Brand New Condition
The item, packaging & accessories should be returned exactly as they were received and unused. Any scratches, marks, fingerprints, rips, tears, missing accessories, opened and or creased instruction manuals, poorly packed items or anything else we deem affects the value including stickers/labels placed on the manufacturers packaging, will result in a diminished refund. Here are a few examples of what we allow:

1. The customer receives their order and opens the brown shipping box to reveal the retail box, they open it to make sure they have received what they have paid for, decide they do not like the look or size, close the box and ask to return the item. This scenario would result in a full refund being given minus any express or upgraded shipping options.

2. As above but the customer removes the item from the retail box, plugs in the item, plays with it for a few minutes, hours, days or weeks, then decides they do not like it. This scenario would result in a diminished refund as we cannot offer products on a try before you buy or trial basis. 

We do like to help customers out where we can, in these cases we will accept the return if the item has been used (as in example 2), but we will charge a diminishment fee of no less than 15%, we can then sell the item as b-stock at a reduced rate. 

If the goods are returned in a brand new condition you have the option of exchanging the unwanted item(s) or receiving a full refund.

  • Return shipping costs are the responsibility of the customer.
  • Refunds on returned items must be issued in the same payment format used at the time of purchase.
  • Please allow a maximum of 7 working days for the refund to be processed upon us receiving the goods, and a further 3 - 5 working days for the credit to appear in your account.
  • Express and upgraded shipping costs from the original order will not be refunded.

Please also note, it is the responsibilty of the customer to make sure the goods arrive back to us in a brand new condition, we advise that you use an insured courier service and make sure the goods are packed in a shipping box.

How do i return a damaged product?

We do our upmost to ensure all our products arrive with you safely, if you do receive a product that is damaged upon arrival to you, please contact us as soon as possible at

returns@thediscdjstore.com

Or call one of our friendly staff on 01274 394730, we will then advise how best to proceed

  • The cost of the return shipping will be covered by us.
  • Please do not return any items to us without first making contact.

How do i return a faulty product?

If your product develops a manufacturing fault within 30 days

please fill out this form

We will then contact you with a returns authorisation number and the returns procedure, you can either have the product exchanged, repaired or refunded.

  • The cost of the return shipping will be covered by us.

If your product develops a manufacturing fault after 30 days but within the manufacturers warranty period,

please fill out this form

We will then contact you with a returns authorisation number and the returns procedure, the product will then be repaired.

  • The cost of the return shipping will be covered by the customer.
  • After the repair has been carried out, the return shipping back to you will be covered by us.
  • Some manufacturers will cover all the shipping costs, we will verify this at the time of the return.
  • In all cases we reserve the right to inspect the product and verify the fault, we do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Non returnable items

The following items cannot be returned under any circumstances unless faulty upon arrival.

  • Boxed software where the item has been unsealed.
  • Software downloads.
  • Hardware containing software licences once any of the software licence's have been registered (we do check with the manufacturer)
  • All consumable items (e.g. Installation disks, CDs, DVDs, etc.) once unwrapped.
  • Any products built or modified by us to customer's specifications.
  • Products that are ordered on specific request of the customer.
  • Business-to-business sales.
  • Any headphones due to hygienic reasons, unless the product is faulty.
  • Headphone spares, cartridges & stylus unless faulty (these will be sent to the manufacturer to test before an exchange is given)

Cancelling an order

By law you have 14 days to cancel an order, if you have placed an order that we have not yet shipped, please call us on 01274 394730 or reply back to your order confirmation email, letting us know that you do not wish to proceed. We will then refund you in full straight away, the refund usually takes 3-5 working days to go back into your account.

Your statutory rights

Nothing in our returns and refund policy affects your statutory rights.

Expert advice free of charge 01274 394 730 Mon - Sat: 9.30am - 6pm