When you buy from us, we want you to be completely happy with your purchase. However we know sometimes you may need to return products. Our policy outlines what products can be returned, when you can return them and how to do so.
How do i return an unwanted product?
Our aim is to ensure you are completely satisfied with your purchase from us. If for some reason, you are unhappy with your unwanted item(s) you can return them within 30 days of receiving them, providing they meet our criteria and arrive back to us in brand new condition*.
*Brand New Condition
1. The customer receives their order and opens the brown shipping box to reveal the retail box, they open it to make sure they have received what they have paid for, decide they do not like the look or size, close the box and ask to return the item. This scenario would result in a full refund being given minus any express or upgraded shipping options.
2. As above but the customer removes the item from the retail box, plugs in the item, plays with it for a few minutes, hours, days or weeks, then decides they do not like it. This scenario would result in a diminished refund as we cannot offer products on a try before you buy or trial basis.
We do like to help customers out where we can, in these cases we will accept the return if the item has been used (as in example 2), but we will charge a diminishment fee of no less than 15%, we can then sell the item as b-stock at a reduced rate.
If the goods are returned in a brand new condition you have the option of exchanging the unwanted item(s) or receiving a full refund.
Before returning any items you must fill out our returns form below, failure to do so will result in us rejecting the item and it will be returned at your cost.
Please also note, it is the responsibilty of the customer to make sure the goods arrive back to us in a brand new condition, we advise that you use an insured courier service and make sure the goods are packed in a shipping box.
How do i return a damaged product?
We do our upmost to ensure all our products arrive with you safely, if you do receive a product that is damaged upon arrival to you, you must contact us within 24 hours at
Or call one of our friendly staff on 01274 394730, we will then advise how best to proceed
How do i return a faulty product?
If your product develops a manufacturing fault within 30 days
We will then contact you with a returns authorisation number and the returns procedure, you can either have the product exchanged, repaired or refunded.
If your product develops a manufacturing fault after 30 days but within the manufacturers warranty period,
We will then contact you with a returns authorisation number and the returns procedure, the product will then be repaired.
Non returnable items
The following items cannot be returned under any circumstances unless faulty upon arrival.
Cancelling an order
By law you have 14 days to cancel an order, if you have placed an order that we have not yet shipped, please call us on 01274 394730 or reply back to your order confirmation email, letting us know that you do not wish to proceed. We will then refund you in full straight away, the refund usually takes 3-5 working days to go back into your account.
Your statutory rights
Nothing in our returns and refund policy affects your statutory rights.